The steps to cancel your trial or paid subscription depend on the number of licenses in your subscription. The amount is either credited towards your next invoice or returned to you in the next billing cycle. If you cancel after you start or renew your subscription, you receive a prorated credit or refund. This prevents you from being charged again for your subscription, and lets you keep your access to your products and services for the remainder of your subscription. If more than seven days have passed, turn off recurring billing. If you need to cancel within seven days after the start or renewal of your subscription, go to Steps to cancel your subscription later in this article. If you cancel during this limited time window, the prorated amount is either credited towards your next invoice or returned to you in the next billing cycle. ![]() ![]() You can only cancel and receive a prorated credit or refund if you cancel within seven days after the start or renewal of your subscription. Before you continue, determine if you have a billing profile.
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